Frequently Asked Questions

What should I expect when I call/send an email for the first time?

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When you call/email, you will leave a message on a confidential voicemail/email address with your name, contact information and best time to call. You can expect to receive a call back within one business day. The first call will be about 15 minutes and is at no charge to you. You will be asked some basic questions around what you are struggling with and what type of help you are looking to receive. During this call, we will discuss how Faith Moves Mountains Counseling and Therapy PLLC might be able to assist you and answer any questions you may have. If we mutually feel it will be a good fit, I will gather some basic information from you like name, birthdate and insurance information (if you are choosing to use insurance), and we will set the first appointment date and time. If during this call, we feel we are not a good fit for working with each other, I will get back to you with contacts for other providers that might be able to best meet your needs/goals.

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Where do sessions take place?

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At this time, Faith Moves Mountains Counseling and Therapy PLLC is a fully teletherapy practice. There are no in-person sessions. This means you can have your therapy session from wherever feels comfortable for you. Though you are encouraged to meet in a place that is confidential for your privacy. Benefits of teletherapy include no travel time to an office location and, if you are not feeling well, if you choose, you can still hold your session. In the event internet has an unstable connection, phone sessions are available. 

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What should I expect at my first session?

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Prior to the first session, you will receive intake paperwork to complete. At the first session, we will review Faith Moves Mountains Counseling and Therapy PLLC policies and procedures and answer any additional questions you may have. We will also talk through the intake paperwork in regards to your background including social, family, work, health and spiritual history. Then together, we will set some goals for our time together. Depending on how much information you have to share, this may take two sessions to complete. 

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What if I have an emergency, is Faith Moves Mountains Counseling and Therapy PLLC on-call?

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Sessions are scheduled ahead of time. You are welcome to leave a message for us outside of your scheduled session time, however, we may be in session or out of the office. Faith Moves Mountains Counseling and Therapy PLLC does not offer on-call crisis/emergency assistance. If you feel like you are experiencing a mental health or other emergency, you can visit your local ER, call 911 and/or dial 988 (free, confidential, 24/7 suicide and crisis line).